This Request for Proposal (the “RFP”) is an invitation by the Regional Municipality of Niagara (“Niagara Region”) to prospective proponents to submit proposals for Electronic Patient Care Record (ePCR) Software and Provisional Complementary Software Solutions for Niagara Emergency Medical Services (NEMS), as further described in Section A of the RFP Particulars (Appendix B) (the “Deliverables”). 

Niagara Emergency Medical Services (NEMS) is accepting proposals for either a “hosted” or “on-prem” Commercial-off-the-Shelf (COTS) ePCR Software Solution that is fully compliant with the Mandatory Technical Requirements included in this RFP; including but not limited to:

• the Ministry of Health (MOH) Ontario Ambulance Documentation Standards (OADS),
• the Ambulance Call Report Completion Manual, and
• Ontario’s Personal Health Information Protection Act (PHIPA).

Additionally, as Provisional items, NEMS is interested in complementary Software Solutions to supplement the ePCR Software Solution, including: Community Paramedicine Software, Quality Assurance and Compliance Software, Situational Awareness Dashboard Software, and Analytics and Reporting Software. 

The proposed solution(s) must be capable of aligning with current business processes, scalable to accommodate future expansion, capable of evolving to meet future legislative MOH requirements, and capable of integrating with other internal applications/systems. Refer to Appendix B, Section A - The Deliverables for more detail.